A state-of-the-art Video Remote Interpreting platform that streamlines interpretation services, reducing costs, saving time, and giving you the tools you need to pursue your professional goals.
Our team is available to troubleshoot technical issues or respond to general inquiries about the VRI Gateway app by email at support@VRIGateway.com. Support can also be reached by phone at (313) 871-0080 from 7:00 a.m. – 6:00 p.m., Monday – Friday.
Most desktops, laptops, tablets, and handheld devices meet VRI Gateway’s minimum technical requirements. That said, we highly recommend verifying that your device’s technical specifications meet these minimum requirements before making VRI calls. We also highly recommend setting Google Chrome as your default browser to avoid possible connectivity issues.*
2 GB RAM or greater
2.0 GHz or faster
Discrete video card, or integrated Intel HD Graphics 3000 or better
Any external webcam, HD 720p or greater
1 Mbps upstream/downstream highly recommended; 500 kbps minimum
Google Chrome preferred
Windows 7, Windows 8 (Desktop mode), Windows 8.1 (Desktop mode) (32-bit/64-bit); Mac OS X 10.7 (Mountain Lion) or higher
*Be aware that VRI use in medical and legal settings is regulated by a host of federal civil rights laws. Connectivity and technical issues that arise during VRI encounters in those settings could constitute a violation of federal law, putting your organization at risk of costly discrimination lawsuits or federal investigation. See our whitepaper on federal VRI requirements, written by nationally recognized federal compliance expert Bruce L. Adelson, Esq., for further information.*