A platform built for growth

Welcome to VRI Gateway

A state-of-the-art Video Remote Interpreting platform that streamlines interpretation services, reducing costs, saving time, and giving you the tools you need to pursue your professional goals.

Support

Technical Support Team

Our team is available to troubleshoot technical issues or respond to general inquiries about the VRI Gateway app by email at support@VRIGateway.com.  Support can also be reached by phone at (313) 871-0080 from 7:00 a.m. – 6:00 p.m., Monday – Friday. 

Technical Requirements

Most desktops, laptops, tablets, and handheld devices meet VRI Gateway’s minimum technical requirements. That said, we highly recommend verifying that your device’s technical specifications meet these minimum requirements before making VRI calls. We also highly recommend setting Google Chrome as your default browser to avoid possible connectivity issues.

Support

MEMORY

2 GB RAM or greater

PROCESSOR

2.0 GHz or faster

VIDEO CHIPSET

Discrete video card, or integrated Intel HD Graphics 3000 or better

WEBCAM

Any external webcam, HD 720p or greater

NETWORK

2 Mbps upstream/downstream highly recommended; 500 kbps minimum

BROWSER

Google Chrome preferred

OPERATING SYSTEMS

Windows 7;

Windows 8 (Desktop mode);

Windows 8.1 (Desktop mode) (32-bit/64-bit);

Windows 10 (64-bit);

Mac OS X 10.7 (Mountain Lion) and higher;

iOS 11.0 and higher

Launch VRI Gateway from your desktop:

  1. Right click here
  2. Select “Save link  as…”
  3. Select your Desktop

*Be aware that VRI use in medical and legal settings is regulated by a host of federal civil rights laws. Connectivity and technical issues that arise during VRI encounters in those settings could constitute a violation of federal law, putting your organization at risk of costly discrimination lawsuits or federal investigation. See our whitepaper on federal VRI requirements, written by nationally recognized federal compliance expert Bruce L. Adelson, Esq., for further information.*